Shipping policy

Shipping Policy Draft

๐Ÿ“Œ A. Order Processing and Fulfillment Times

We understand you are eager to receive your custom gift. Our order fulfillment process consists of two stages:

  1. Processing Time (Engraving & Packaging): Custom engraving, quality control, and professional packaging typically require 1-3 business days. Your order will be shipped immediately upon completion.

  2. Shipping Carrier: We primarily use the AE Yanwen Line Tracked Service for reliable and traceable delivery.

  3. Estimated Delivery Time (ETA):

    • USA / Core European Markets: 7-12 business days (This estimate excludes the 1-3 business days processing time).

    • Other Regions: 10-20 business days.

โš ๏ธ Important Notice: We are not responsible for any unforeseen delays caused by the shipping carrier. Please ensure your shipping address and phone number are accurate to prevent delivery issues or returns.

๐Ÿ“Œ B. Shipping Rates and Free Shipping

  • Standard Rate: For all orders under $59 USD, the standard flat-rate shipping fee is $9.90 USD.

  • Free Shipping: Orders totaling $59.00 USD or more automatically qualify for free shipping.

  • High Value Offer: Your "Golden Gift Set" order ($65.98 USD) automatically qualifies for free shipping.

๐Ÿ“Œ C. Order Tracking

All orders are provided with a full tracking service.

Once your order ships, you will receive an email containing your tracking code and a direct link. You can use this link or visit our dedicated "Track Your Order" page on the website to monitor your shipment's status.